Last updated: 27 September 2026

Perth Premium Roofing Services (“we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we may collect, use, store and disclose personal information when you visit perthpremiumroofingservices.com.au, contact us, request a quote, communicate with us or engage us to provide roofing services.

Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Personal Information We May Collect

Depending on how you interact with us, we may collect information including:

• your name

• telephone number

• email address

• property or service address

• suburb and postcode

• details about the roofing work or service you require

• photographs or videos you provide of your roof, gutters or property

• information submitted through website forms

• appointment and job details

• communications between you and us

• quotation, invoice and transaction information

• feedback or reviews you provide

Our website and third-party services may also collect certain technical information, such as IP address, browser type, device information, referring website, pages viewed and website interactions.

We do not generally seek to collect sensitive personal information unless it is reasonably necessary for a particular purpose and permitted by law.

2. How We Collect Personal Information

We may collect personal information when you:

• complete a contact or quote form on our website

• call, text or email us

• contact us through Facebook, Instagram, Messenger, Google or another online platform

• request a quotation or inspection

• engage us to complete roofing work

• send us photographs or videos of your property

• communicate with us before, during or after a job

• provide feedback or a review

• interact with our website or advertisements

We may also receive information through a third-party service or referral platform where you have used that service to contact us or request roofing services.

Where practicable, we collect personal information directly from you.

3. Why We Collect and Use Personal Information

We may use your personal information to:

• respond to enquiries

• assess roofing service requests

• prepare quotations or estimates

• arrange appointments and inspections

• provide roofing repair and maintenance services

• communicate with you about scheduled work

• purchase or organise materials required for your job

• prepare invoices and maintain transaction records

• process or record payments

• provide customer support

• respond to complaints or concerns

• maintain business, taxation and accounting records

• improve our services and website

• measure website and advertising performance

• detect spam, fraud or misuse

• comply with applicable legal obligations

We aim to use personal information only for the purposes for which it was collected or for another purpose permitted by law.

4. Website Forms and Framer

Our website is built and hosted using Framer.

If you submit information through a form on our website, that information may be processed using Framer or another service connected to the website.

We may also use third-party integrations to receive, store or respond to website enquiries.

These providers may process information in accordance with their own privacy terms and contractual arrangements with us.

5. Cookies, Analytics and Website Tracking

Our website may use cookies, pixels or similar technologies to understand website usage, measure advertising performance and improve our services.

Depending on the tools we have enabled, these may include services such as:

• Google Analytics

• Google Ads conversion tracking

• Meta/Facebook advertising technologies

• Framer website services

• other analytics or advertising tools

These technologies may collect information such as your device type, browser information, IP address, pages visited, interactions with the website and how you reached our website.

The exact technologies used on our website may change from time to time.

You may be able to manage or disable cookies through your browser settings. Where required by applicable law or by the technologies we use, we may also provide additional cookie controls or a consent mechanism.

6. Google and Meta Advertising

We may advertise Perth Premium Roofing Services using platforms such as Google Ads, Facebook and Instagram.

Where advertising measurement or remarketing technologies are enabled, those platforms may collect information about website visits and interactions in accordance with their own privacy policies.

We may use advertising data to:

• measure whether advertisements generate enquiries

• understand which advertising campaigns perform effectively

• improve our advertising

• create or manage advertising audiences where permitted

We do not sell personal information to advertisers.

7. Direct Marketing

From time to time, we may contact existing or prospective customers about our services where we have their consent or are otherwise permitted to do so.

If we send commercial electronic messages such as marketing emails or SMS messages, we will aim to comply with applicable Australian spam laws.

Marketing communications will provide an appropriate way to unsubscribe or opt out.

You can also ask us at any time to stop sending you marketing communications.

Operational communications relating to a quote, appointment, invoice or work you have requested are not treated as marketing communications merely because they identify our business.

8. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to operate our business, including to:

• website and hosting providers

• email and communication providers

• cloud service providers

• payment providers

• accounting or invoicing services

• analytics and advertising providers

• suppliers where reasonably required for a customer's job

• subcontractors or other tradespeople where necessary and agreed or reasonably expected in connection with the service

• professional advisers

• insurers

• government agencies, regulators or law enforcement where required or permitted by law

We do not sell or rent customer personal information.

We aim to disclose only information reasonably necessary for the relevant purpose.

9. Overseas Processing and Disclosure

Some technology providers we use operate outside Australia or use infrastructure located in multiple countries.

For example, Framer B.V. is based in the Netherlands, and services such as Google and Meta operate internationally. Information processed through these services may therefore be processed or stored outside Australia.

The locations used by technology providers may change over time.

Where Australian privacy law applies to an overseas disclosure, we will take reasonable steps required by applicable law in relation to that disclosure.

You may contact us if you would like further information about the service providers we currently use.

10. Photographs and Videos of Roofing Work

We may take photographs or videos while inspecting or completing roofing work.

These images may be used to:

• document the condition of the roof

• explain roofing problems to a customer

• document completed repairs

• maintain job records

• support quotations or reports

We may also ask for permission to use photographs of completed work on our website, social media or advertising.

Where photographs are used publicly, we aim to avoid unnecessarily displaying identifying information such as:

• customer names

• house numbers

• vehicle registration plates

• documents containing personal information

• other details that could unnecessarily identify an individual

Where an image would clearly identify a customer or disclose personal information about them, we will seek appropriate permission before using it for marketing.

11. Storage and Security

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.

Information may be stored using:

• our website systems

• email

• mobile devices

• cloud services

• accounting or invoicing systems

• advertising or customer communication platforms

We use reasonable security practices appropriate to the nature of the information we hold.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Where the Notifiable Data Breaches scheme applies to us, we will comply with applicable requirements relating to eligible data breaches.

12. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for our business purposes or as required by law.

This may include retaining information for purposes such as:

• completing services

• maintaining job history

• accounting and taxation

• resolving disputes or complaints

• insurance matters

• legal or regulatory requirements

When information is no longer reasonably required, we may securely delete, destroy or de-identify it where appropriate.

13. Access and Correction

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that you believe is inaccurate, incomplete or out of date.

We may need to confirm your identity before providing access to personal information.

In some circumstances, applicable law may allow or require us to refuse an access request. If Australian privacy law requires us to provide reasons for a refusal, we will do so.

14. Requests to Remove Information

You may ask us to remove personal information that we hold.

We will consider the request having regard to why the information is held and any legal or legitimate business requirements that require us to retain it.

For example, we may need to retain certain transaction, invoice or accounting records even after a customer asks us to remove other information.

15. Privacy Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us using the details below.

Please provide enough information for us to understand and investigate the issue.

We will aim to consider and respond to privacy complaints within a reasonable period.

Where the Privacy Act applies to us and you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC).

Information about the OAIC is available at oaic.gov.au

16. Third-Party Websites and Services

Our website may contain links to external websites, social media platforms or other third-party services.

Those services operate independently from us and may have their own privacy policies.

We are not responsible for the privacy practices of third-party websites that we do not control.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

• our services

• website functionality

• technology providers

• business practices

• applicable laws or regulatory guidance

The current version will be published on this website and will show the date it was last updated.

18. Contact Us

If you have questions about this Privacy Policy, would like to request access or correction of personal information, or would like to make a privacy complaint, please contact:

Perth Premium Roofing Services
Perth, Western Australia

Phone: 0493 616 136
Website: perthpremiumroofingservices.com.au
Email: pprscau@gmail.com